Shipping & Returns

SHIPPING POLICY

Shipping rates

All orders receive standard shipping rates calculated per distance and location. 

Made to Order Items

Made-to-order items are produced using in-stock fabrics in 2 weeks or less. When ready, your products will be shipped via DHL or any other courier services and shipping times may vary. An estimated arrival date will be included in your order confirmation. This date includes production time, delivery time, and non-working days, including weekends and holidays.

 

Custom Items

Custom items are non-returnable and require customer approval before production can begin. After customer approval, custom items are ready to ship in two weeks or less.

 

Backordered Items

Backorder dates are estimated based on projected arrival dates of the out-of-stock fabric. At times, these dates may be adjusted due to delays with the fabric manufacturers. While these instances are unpredictable, we proactively contact customers with outstanding orders to provide the updated arrival times. Once the fabric arrives at Nels Babies, we will begin production on your order immediately.

 

Speciality items

These items ship separately from products manufactured by Nels Babies. These include: Wall Decor, Accessories, Lighting, Decorative Pillows, Rugs, Knit Blankets, Inners and Mobiles. Processing and handling times vary between 2 - 4 weeks based on the product. Speciality items are non-returnable.

 

Damaged items

If your order arrives damaged, please retain all packaging materials and contact us within one week of delivery.

We ship to other international addresses. 

RETURN & EXCHANGE POLICY

We pride ourselves on outstanding quality in workmanship, and we want you to enjoy your purchases, but it for any reason you are unhappy with your products, please use the following returns processes.

 

Exchanges

Most of our bedding and decor is made to order, we can only accept returns if the product is either not made to the specifications indicated on your Sales Order, or due to poor workmanship. Should this be the case, please email us at orders@nelsbabies.com with your order number and a description of the problem, and we will arrange to have the product collected, and a replacement supplied as quickly as possible. No refunds will be issued on orders due to delayed delivery, as shipping delays are not in our control.

Refunds
We reserve the right to delay refunding payment for returned goods until they are safely back with us or evidence of return is provided and has been checked into our work room. Items should be returned within 14 days of delivery. Refunds will be processed within 7 days from receipt of item by us and evidence of the return is provided. We will process the refund directly into your bank account. If you would like to check on the progress of your refund please email orders@nelsbabies.com

Please read our Terms & Conditions for more information on our exchange policy.

FOLLOW US ONLINE

QUICK CONTACT

 +264 81 300 4905

Info@nelsbabies.com

Omeya, Windhoek

Nels Babies®. Copyright © 2017 - 2020. All Rights Reserved. E&OE. Actual colours may vary from screen. Products & prices subject to change without notice.